Return & Refund Policy

Return & Refund Policy

Returns Eligibility and Timeframe

At Frost Buddy, you may request a return within 30 days after you receive your order. To be eligible for a return:

  • The item must be unused and in its original condition without unnecessary wear or damage.
  • All included parts, lids, accessories, and original packaging should be returned when reasonably possible.
  • The product must not be excluded by any product-specific rules or marked as final sale.
  • Return instructions provided by Frost Buddy's support team must be followed precisely.

Items that are misused, altered, or returned incomplete may not qualify for a refund except where required by applicable law.

How to Start a Return

  1. Visit the Contact Us page on the Frost Buddy website.
  2. Provide your order number and specify the item you want to return.
  3. If your item arrived damaged, defective, or incorrect, include detailed information along with clear photographs.
  4. Wait to receive explicit return instructions from Frost Buddy before sending any items back.

Please do not ship returns to any address unless it has been confirmed by Frost Buddy during the return process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as ordered, contact Frost Buddy promptly through the website with your order details and photographic evidence. Frost Buddy will assess the issue and offer an appropriate solution, which may include a replacement, a refund, or another resolution.

Return Shipping Costs

Shipping fees, return shipping costs, and any other related charges will be handled in accordance with your original order terms and applicable laws.

Refund Processing

After Frost Buddy receives and inspects the returned item, you will be notified whether your refund is approved. Approved refunds are usually processed within 5–10 business days and credited back to the original payment method. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Order Cancellations

If you need to cancel your order, contact Frost Buddy within 24 hours of placing it. After this 24-hour window, cancellations may no longer be possible if the order has already been processed, packed, or shipped. If cancellation is unavailable, you may initiate a return following the return procedures above once you receive your order.

Contact for Support

For any questions regarding returns, refunds, exchanges, or cancellations, please contact Frost Buddy via email at huntermccoy895914@outlook.com. Including your order number will help us assist you more efficiently.